I cannot view an Illustration, Decision in Principle or Application Form

1. How can I produce an Illustration for my client?

You can generate an illustration for your client through our online portal by logging in and selecting Create a new Illustration for a new client under the New Client section of your online dashboard.

Alternatively when you submit a mortgage application you will find an illustration attached to your submitted application automatically. You can save or print off both the illustration and completed application form for your client.

2. What information do I need to produce an Illustration for my client?

You will need to provide basic applicant details, income details, expenditure details and loan requirement details.

3. How do I produce a Decision in Principle Certificate for my client?

You can generate a Decision in Principle Certificate through our online portal by logging in and selecting Request a Decision in Principle under the New Client section of your online dashboard.

Please note our products are always subject to change so if you generate a Decision in Principle based on a particular product it will only be valid on the day the Certificate is generated.

Alternatively you can generate a Decision in Principle without selecting a product which will allow you to provide your client with a Decision in Principle which will be assessed based solely on their LTV and income.

4. What information do I need to produce a Decision in Principle?

You will need to provide basic applicant details, income details, expenditure details and loan requirement details.

5. Can I change the DIP and get a new decision?

Yes, if your client has changed their mind about a particular product or encounters a change in their circumstances, you can request a new Decision in Principle based on one previously submitted and receive a new decision. You can find a previous Decision in Principle by selecting Manage Illustration(s), Decision(s) in Principle and Applications under the Existing Client section of your online dashboard.

Alternatively, you can generate a new Decision in Principle Certificate at any time by selecting Request a Decision in Principle under the New Client section of your online dashboard.

6. Do I have to produce a DIP before I can submit a mortgage application?

No, but if you want to produce a Decision in Principle Certificate within the online portal, you can progress a successful DIP to an application which will save you from having to key some of your client’s data again.

If you want to submit an application for your client without a DIP, you can select Submit an application under the New Client section of your online dashboard. Once you have successfully submitted the application, you will find an illustration attached automatically to the PDF form for you to save or print for your client if necessary.

7. I cannot view an Illustration, Decision in Principle or Application Form

Documentation produced within the online portal is in PDF format so you will need to have Adobe Reader or similar PDF viewing program installed on your computer to be able to view an Illustration, Decision in Principle or Application Form.

We recommend that you have installed Adobe Reader version 10.1.12 or later.

If you have Adobe installed but are still unable to view your documents, you can contact your local branch or our Online Service Team who will be happy to assist you. You can contact our Online Service Team on 0800 0294837.