1. When will I receive my username?
To receive a username for our online portal you need to first join our panel and be approved to submit business to the Society. If you have not yet joined our panel you can do so here.
If you are already on our panel, we will register you automatically to submit business online. We will be rolling out access to our online portal over the coming months and you will be contacted by your local branch to inform you of when you will be registered and can expect to receive your username.
If you have not yet been contacted and wish to begin placing business online immediately, please contact your local branch who will be happy to expedite your online registration.
When we register you for online access you will receive your username by email. Please note that depending on your email settings this may be directed to your spam folder.
Your username is unique to you and should not be shared. Please keep your username safe and secure as you will need it every time you log in to use the online portal.
2. I have forgotten my password how do I reset it?
You can reset your password at any time using the Forgotten your Password? option on the online portal log in screen. By clicking on this option, we will automatically send you a message to your registered email address to reset your password.
Alternatively, you can contact our Online Service Team who will send you a password reset email. You can contact our Online Service Team on 0800 0294837.
3. I have forgotten my memorable information how do I reset it?
You can reset your memorable information at any time using the Forgotten your Memorable Information? option during the online portal login process. By clicking on this option, we will automatically send you a message to your registered email address to reset your memorable information.
Alternatively, you can contact our Online Service Team who will send you a memorable information reset email. You can contact our Online Service Team on 0800 0294837.
4. I have forgotten my username and password or memorable information, how do I reset all of my security credentials?
If you have forgotten all of your security credentials and are unable to log in to the online portal, you can contact our Online Service Team who will be happy to assist you. You can contact our Online Service Team on 0800 0294837.
5. How do I change my password or memorable information?
You can change your password and memorable information at any time by logging in to the online portal and going to the My Account tab and then Change my Password or Change my Memorable Information.